Tag Archives: virtual assistance

We are on the cusp of the holiday season.  Orders may be coming in, schedules are filling up fast and your time is being pulled in many different directions.

A virtual assistant can be a huge asset to not only your sanity but more importantly, to your bottom line during this busy time of the year.  Give yourself a gift and get a virtual assistant to help you make it through the season.

Below are a 5 ways to utilize a virtual assistant during the holidays.

  1. Don’t forget that your customers appreciate hearing from you this time of the year.  Everyone is in the giving spirit, so have a virtual assistant prep holiday cards, or purchase a gift for those customers that have supported your vision and refer people to you anytime they can.
  2. This may be the time of year to capture the spirit of the holiday with a sale or promotion .  A virtual assistant can help with email marketing, a social media campaign or updating your website.
  3. Networking is another important opportunity to be a part of during the festive time of the year.  You may ask a virtual assistant to research all the upcoming events in your area so that you can decide the best ones to attend.
  4. Responding to or monitoring incoming emails is also a task you can delegate to a virtual assistant to help you stay on top of your inbox during the busy holiday months.
  5. Personal assistance is also an option if you are laser focused on your business.  Ordering presents online, taking care of your family holiday cards, scheduling grocery delivery, or even researching and booking holiday travel can be done by a virtual assistant.

Do you want to enjoy this time of the year?   A virtual assistant can take a big layer of stress off your holiday plate and handle a lot of the details that you never want to slip through the cracks.

I recently read an article published on Entrepreneur.com that was titled 10 Things to Outsource to a Virtual Assistant written in December 2012.

Below is the Entrepeneur.com List:

  1. Online Research
  2. Bookkeeping
  3. Database Entries
  4. Data Presentations
  5. Managing Emails
  6. Holiday Cards
  7. Travel Research
  8. Scheduling
  9. Chasing Business
  10. Industry Knowledge Research

While I completely agree with the premise of this article about how using a virtual assistant can shave hours from your work week,  I think there are a lot more than 10 tasks that can be outsourced to a virtual assistant.  The outsourcing options are almost limitless.  A professional virtual assistant can perform general to advanced administrative tasks but there are many professional virtual assistants with expertise in a more specialized field.  The skill level of today’s virtual assistants is extremely impressive.

I am going to add to the list published on Entreprenuer.com  with 10 MORE options for outsourcing work to a virtual assistant.  And honestly, there are even more options than this, but these are the areas that many clients are seeking help with on a growing basis.

  1. Social Media Management
  2. Newsletter maintenance or management
  3. Website updates
  4. Blogging
  5. Event planning
  6. Graphic design
  7. Article distribution
  8. Customer Service
  9. SalesForce or E-commerce updates
  10. Personal Assistance

 

Keeping up with social media can get difficult, especially if you have a lot of accounts to deal with at the same time. Outsourcing your social media marketing can be the best way to keep your accounts active, engaging and relevant.

Here are 3 tasks a virtual assistant can help you with to maintain a strong social strategy:

  1. Pre-Writing and Scheduling Posts
    With the right direction and maybe a few examples, a professional virtual assistant can write posts or link to relevant articles that can be pre-scheduled using a social media management tool like Hootsuite,Tweet Deck, or Buffer.  This will ensure that your social reach stays active and your brand stays top of mind to your followers or fans.
  2. Researching Topics for Blogs
    Having someone research topics for your blogs posts can be the perfect task for a virtual assistant.  Most blogs posts can then be shared or linked through your social reach, which in turn can help drive traffic to your website.
  3. Monitoring Social Engagement, and Reputation Management
    If you are actively using social media or digital advertising to market yourself or your business, it is important to monitor your digital footprint.  A virtual assistant can take on that role, and respond to questions or comments, or let you know that a response is needed.   Having someone monitoring Yelp or other review websites can help you establish and protect your company’s reputation.

If you have reached the point where you no longer have the time to do it all and you are spending a lot of your business hours doing online marketing tasks then it’s time to work with a virtual assistant.

It’s our pleasure to introduce you to Marissa Levin.  We love having Marissa as a client of Assistant Match and we encourage you to connect with Marissa on her website or through social media if you would like to learn more about her business services.

1. What is the name of your business?
I actually have two businesses:

  • -Information Experts
  • Successful Culture

2. Where are you located?

I am located in Reston, VA

3.Describe your business and what you do:

Information Experts is the leader in integrated strategic communications, online learning, and human capital services.
Mission: To help our clients achieve their strategic objectives through the creation of compelling, transformative, and highly efficient communications and online learning solutions.
Values: Efficient. Reliable. Business-Focused. Solutions-Focused. Innovative. Committed to Responsible Flexibility.
Information Experts is an award-winning strategic communications and education firm. Our core areas of expertise include instructional design/elearning, strategic communications, human capital, and marketing communications & outreach.
We work with government agencies across all sectors, including civilian, defense, and intelligence. We also support numerous vertical markets in the commercial sector. We have won more than 90 awards for our creativity and leadership.

Successful Culture is the leading authority on building extraordinary organizational cultures to attract and keep extraordinary people.

Mission: To help every small business owner build high-growth, people-centric organizational cultures through CEO-to-CEO strategic consulting, enabling all employees and organizations to fulfill their potential.

Values: Integrity. Authenticity. Accountability. Connection. Experience. Transformation. Growth.

4. How has working with a virtual assistant helped you overcome daily challenges associated with being a business owner?

My virtual assistant is an expert with my email marketing tool, which is an absolutely essential part of my growth strategy.  It would take me 4 times as long to do what she does, and I would do a poor job. I dislike this type of work, and she loves it. A CEO needs to evaluate what they don’t like and what they are not good at, and delegate it to someone who loves that work, so that they are then free to do what a CEO does best, which is executing on their strategy and vision.

5. What advice would you give to anyone thinking about working with a virtual assistant?

Call Assistant Match!  If they need further convincing, they should draw a quadrant with these titles on the boxes:   1: Love/Good at it;  2: Love/Not good at it  3: Don’t like/good at it 4: Don’t like/not good at it. Anything not in Box #1 should be delegated/outsourced to an expert. Skip the entry-level route and go right to the expert for dependable results, lower stress, and a strong ROI.

6. How do you market your business and which methods have proven most successful?

Word of mouth, face-to-face networking, outreach through my blog

7. What do you enjoying doing when you are not working?
Working out, spending time with my family, reading, going to concerts

8. What is your Business Website URLs:

www.informationexperts.com

www.successfulculture.com

9.  What is your Business Facebook Page URL

www.facebook.com/InformationExperts

10. What is your Twitter username?
@marissalevin

How would you like to reduce your daily workload and increase your annual business revenues?
I am sure the first question you are asking is , “how can I really work less and earn more”?

You need to do more productive work using less hours in your day and make more money with less effort. This can be accomplished when you…outsource…share your work load….delegate to a virtual assistant!

Here are 5 ways a VA can help reduce your daily workload which will allow YOU to do the work needed to increase your annual business revenues:

  1. Determine the core functions of your business and delegate those tasks that are less productive. Don’t get caught in the “busy-work” track.
  2.  Hire a virtual assistant to assist in tasks like organizing your travel plans or planning your events and presentations. This simplifies your efforts, giving you more time to concentrate on effective business tasks.
  3.  Instead of trying to handle the entire blogging process yourself, focus only on content creation, delegate the rest to a Virtual Assistant. Formatting, editing, tagging, SEO optimizing can all be done by a VA.
  4. By letting go of some tasks and handing them over to someone else, you’ll be doing your business a huge favor. Concentrate on the creative parts of your business. Find a VA with the right skills and attitude to get the job done.
  5. If you don’t know how to get started with marketing and promoting your business on Social Media sites like Facebook, Twitter, Pinterest and so on, get a VA who has prior experience with Social Media Marketing to help you out.

Can you think of more ways a virtual assistant could help you and your business?  I bet you can!

It’s our pleasure to introduce you to Dr. Jay Greenstein of Sport and Spine Rehab .  We encourage you to connect with Dr. Greenstein on his website or through social media if you would like to learn more about his services.

1. What is the name of your business? Sport and Spine Rehab

2. Where is it located? There are  7 locations in the DC Metro Area (www.ssrehab.com/locations).

3.Describe your business and what you do. Multi-disciplinary chiropractic, physical therapy and rehabilitation company. We make people feel great!

4. How has working with a virtual assistant helped you overcome daily challenges associated with being a business owner ? I’m able to leverage others to do work that I can do but shouldn’t be doing. My time needs to be best spent on building our company’s vision and mission.

5. What advice would you give to anyone thinking about working with a virtual assistant? do it!  It’s a no brainer. Just try it once and you’ll clearly see the value proposition.

6. How do you market your business and which methods have proven most successful? Providing world-class service is the best way to build our business.

7. What do you enjoying doing when you are not working?  I enjoy working out, skiing, watching and playing sports.

8. What is your Business Website URL?  www.ssrehab.com

9. What is your Business Facebook Page UR? http://www.facebook.com/SportandSpineRehab

10. What is your Twitter username? @drjaytweet

Some of the earliest adopters of virtual assistants were speakers and authors, business coaches, real estate professionals, and entrepreneurs just starting their businesses. Those groups of people still work with VAs, but today industry seems to matter less. Virtual assistants are very popular with entrepreneurs and small business owners across many sectors.

At Assistant Match, we have clients ranging from bestselling authors to doctors to IT companies to consulting firms to non profits. We have provided virtual assistants to manufacturing companies as well as dog walkers.

Regardless of industry, most people who work with a VA have a few things in common.

  1. They need additional help in their business but do not need a full time employee.
  2. They are comfortable with the idea that they may never meet their assistant face to face.
  3. They are more interested in results than the traditional way of structuring a work team.

It’s wonderful when someone comes to a virtual assistant fully comfortable with the 3 points above. That isn’t always the case, so don’t hesitate to have the conversation that will help flesh those out. Some clients love a VA who can help educate them on how to work together and how s/he can best be of service.

Working with a virtual assistant or a virtual team of assistants can be a win/win for both the business owner, who can outsource specific tasks and increase their own productivity, and the professional virtual assistant who has the expertise and time to do exactly what you need help with.

It’s usually fairly simple to start working with a virtual team member. In most cases, phone and email will get the working relationship started. For some people, phone calls and emails suffice if you don’t have complex requests. Examples are when you need a VA to do research, make phone calls on your behalf, format documents, or update spreadsheets. Normally documents can be emailed back and forth and conversations can happen by phone or email.

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When working with a virtual assistant or team, giving and receiving feedback is a key to success. Create a system and expectation for doing this from the beginning of any work relationship.

If you are working with someone new to your support team, commit to feedback frequently. With an established team, schedule time for feedback after any big project or event, or at least once a quarter. This allows you to constantly assess and improve within your company.

Pluses and Deltas
The feedback process we suggest at Assistant Match is called “pluses and deltas.”
Plus (+) is the symbol for positive
Delta (Δ) is the symbol for change

When providing feedback with pluses and deltas, you identify both the positive and what can and should be changed in order to improve. This is a solution-oriented process. You do not dwell on things that were “bad” but instead, concentrate on what can be changed to make it “better” in the future.

This feedback process allows for everyone to be heard in a safe, constructive environment.

Let’s take an example and walk through the steps. A virtual assistant completed a research project related to customer leads. This is the first time the research was conducted by anyone other than the company president or sales representative. The president (P), virtual assistant (VA), and sales rep (SR) take part in the feedback process.

Step 1: BRAINSTORM PLUSES & DELTAS
Set a time limit. You may want to allow 5 minutes to brainstorm pluses and another 5 minutes to brainstorm deltas. When doing this with a group, select one person to record (type) every comment, but do not take time to ask questions or discuss yet. If someone has a question on something that is said, ask for it to be “starred” so you revisit it later. Over time this will become a natural process that can happen less formally.

Always provide feedback on the PROCESS, RELAIONSHIPS, and RESULTS

+ Pluses

  • SR is able to concentrate on converting sales and is able to get more done in a day since didn’t have to spend time doing research (SR)
  • VA liked the amount of detailed search criteria SR provided (VA)
  • 24-hour requested deadline was appropriate for the project (VA)

Δ Deltas

  • A 3-hour turn around time would be ideal (SR)
  • Data entered into the database rather than in a Word document makes for faster action and better sharing of information (P)
  • Faster feedback helps VA be more effective during project (VA) * (starred)

Step 2: REVIEW LIST
Read each item out loud if the list is longer than 10 items. Be sure no items were mistakenly omitted and there are no additional ones to add.

  • P wants to add that she liked that VA used a different website than the ones suggested in order to find the necessary info on a more difficult lead (P)

Step 3: CLARIFY
Most of the plusses and deltas will be self-explanatory. Take time to clarify any “starred” items. If conflicting items appear on the pluses and deltas lists, hear the view of both sides so everyone is on the same page. You may want to flesh out an idea that was brainstormed during Deltas to make it more thorough and to discuss if it is actionable.

  • VA explains that if SR can give feedback on the quality of her research findings when she is in the beginning stage of the project, she will be sure the data will be helpful to SR so she doesn’t waste her time researching items that will not be useful
  • SR clarifies that a fast turn-around time will allow for more sales conversions. VA clarifies that with her other responsibilities, she cannot make the research top priority, but she can attempt to complete it in less
    than 24 hours when her workload allows

Step 4: COMMIT
Identify items from both lists that need action. Define that action. The appropriate person commits to it and a timeline is set if applicable.

  • SR will continue to provide the same amount of information and search criteria to VA for future research projects, and VA will provide the same amount of detailed search results
  • VA will enter information in the company database rather than a Word document
  • SR will do his best to not make urgent requests, VA will immediately estimate how quickly she can get the research project complete, and SR will make himself available to provide quick answers and feedback whenever possible

With this process, you and your support team will be on the same page and will be able to move forward faster and in the direction you desire. Be sure to capture this process in a Word document or someplace else, and commit to acting on the deltas.